Refund policy

RETURN POLICY
At this time, we do not accept returns, refunds, or order cancellations, as each item is made to order and production begins immediately.

EXCHANGES
Our candles are handcrafted and individually hand-poured to ensure exceptional quality. Due to the natural characteristics of soy wax, slight variations and minor imperfections are to be expected and are part of the charm of handmade goods.

If your item arrives damaged during shipping, please reach out to us right away. Be sure to include clear photos and a detailed description of the issue so we can assess the situation and guide you through the exchange process.